PREAMBLE & LEGAL FRAMEWORK 🔗
This Privacy Policy ("Policy") explains how OTITHEE LIMITED ("OTITHEE", "Company", "We", "Us", or "Our"), the legal owner and healthcare service provider of TeleDoctorBD, collects, processes, stores, uses, and protects personal information and health-related information obtained through the TeleDoctor mobile application, website, and associated software infrastructure ("Platform").
TeleDoctorBD is a healthcare service owned and operated by OTITHEE LIMITED, a company registered in Bangladesh.
Otithee Software Solution Limited is a separate registered company that provides software development, technical maintenance, and platform operational services for TeleDoctorBD on behalf of OTITHEE LIMITED.
OTITHEE LIMITED is responsible for the TeleDoctor healthcare service and the handling of personal information in accordance with this Privacy Policy and applicable laws.
This Policy applies to patients, registered medical practitioners, and other users of the TeleDoctor Platform, as applicable.
By accessing, registering with, or using the Platform, you acknowledge that you have read and understood this Privacy Policy. Where consent is required by applicable law, consent will be obtained through appropriate means.
1. CATEGORIES OF DATA COLLECTED🔗
OTITHEE LIMITED collects and processes personal information that is reasonably necessary to provide, maintain, secure, and improve the TeleDoctorBD healthcare service, facilitate virtual clinical consultations, manage patient and doctor accounts, and process administrative and financial transactions.
- Personally Identifiable Information (PII): Full legal name, gender, age, primary telephone contact number, and verified email address.
- Protected Health Information (PHI): Self-reported clinical symptoms, medical history, prior diagnostic reports, and medical documents voluntarily uploaded by the User for the explicit purpose of medical evaluation.
- Transactional & Financial Metadata: Unique transaction reference identifiers, payment timestamps, and monetary amounts.
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Account & Device Information:
Account credentials, authentication information, device identifiers, operating system information, and technical information required for account security, authentication, and service operation.
2. LEGAL OWNERSHIP & PLATFORM OPERATIONS🔗
TeleDoctorBD is a healthcare service and brand legally owned by OTITHEE LIMITED.
OTITHEE LIMITED and Otithee Software Solution Limited are separate registered companies.
OTITHEE LIMITED is the legal owner and healthcare service provider of TeleDoctorBD.
Otithee Software Solution Limited provides software development, technical maintenance, and platform operational services for TeleDoctorBD on behalf of OTITHEE LIMITED.
The development and operational services provided by Otithee Software Solution Limited do not change the legal ownership of TeleDoctorBD.
OTITHEE LIMITED remains responsible for the TeleDoctorBD healthcare service and the handling of personal information as described in this Privacy Policy.
3. STRICT ZERO-RECORDING PROTOCOL (AUDIO & VIDEO)🔗
TeleDoctorBD provides real-time audio and video communication between patients and registered medical practitioners for telemedicine consultations.
OTITHEE LIMITED does not record or retain the audio or video streams of live consultations through the TeleDoctor Platform.
Video streams and audio communications during live consultations are not intentionally recorded or stored by TeleDoctorBD.
This policy does not necessarily cover other information generated during a consultation, such as appointment records, consultation notes, prescriptions, messages, or other clinical information that may be retained in accordance with applicable legal and operational requirements.
4. SERVER INFRASTRUCTURE & DATA SECURITY 🔗
OTITHEE LIMITED implements administrative, technical, and organizational safeguards designed to protect personal information processed through the TeleDoctorBD Platform.
The TeleDoctor Platform is developed and operated by Otithee Software Solution Limited on behalf of OTITHEE LIMITED.
- Server Infrastructure: Personal information and clinical records are stored and processed through the Platform's designated server infrastructure and service providers, as applicable.
- Encryption: Personal information is protected using appropriate security measures for data in transit and data at rest, where implemented.
- Restricted Access: Access to personal information is limited to authorized personnel and registered medical practitioners who require access for legitimate healthcare or operational purposes.
- Security Management: OTITHEE LIMITED and its authorized service providers implement reasonable measures to prevent unauthorized access, alteration, disclosure, or destruction of personal information.
5. THIRD-PARTY PAYMENT GATEWAY INTEGRATION🔗
OTITHEE LIMITED uses third-party payment service providers, including SSLCommerz, to facilitate payment processing for TeleDoctorBD. Financial transactions executed on the Platform are processed through SSLCommerz, an authorized payment gateway licensed by Bangladesh Bank.
- Non-Collection of Sensitive Financial Data: The Company does not collect, view, store, or process debit/credit card credentials, personal identification numbers (PINs), Card Verification Value (CVV) codes, or mobile financial service (MFS) authentication codes.
- Third-Party Terms: All financial transactions remain subject to the independent privacy, security, and operational policies of SSLCommerz. The Company disclaims all liability for transaction processing errors occurring strictly within SSLCommerz's banking network.
6. DATA SHARING & DATA MONETIZATION PROHIBITION🔗
The Company strictly adheres to a non-commercialization rule regarding User data:
- Prohibition of Sale: OTITHEE LIMITED does not sell personal information or health-related information to third-party data brokers or for targeted advertising purposes.
- Intra-Platform Clinical Disclosure: PHI is disclosed solely to the designated, BMDC-registered medical professional assigned to conduct the User's consultation.
- Statutory Compliance: OTITHEE LIMITED may disclose personal information where required or permitted by applicable law, including in response to valid legal process or lawful requests from competent authorities.
7. INDEMNIFICATION & LIMITATION OF LIABILITY🔗
- Inherent Cyber Risks: While the Company employs robust administrative, physical, and technical safeguards, the User acknowledges that no electronic data storage system or transmission over public internet backbones can be rendered 100% immune from sophisticated cyber vulnerabilities.
- Limitation: To the maximum extent permitted under Bangladesh law, OTITHEE LIMITED, its directors, officers, and authorized service providers shall not be liable for unauthorized access, data intercept, or breach arising from circumstances beyond reasonable administrative control, including third-party hardware failures or User-side compromise.
8. USER RIGHTS & RETENTION PERIODS🔗
- Rectification & Access: Users may request access to, correction of, or updates to their personal information, subject to applicable law and the Platform's available account functionality. Requests relating to personal information may be submitted through the contact details provided in Section 10 of this Policy.
- Data Retention: PII and transactional logs shall be retained only for the duration required to fulfill operational, clinical record-keeping, and legal compliance obligations under Bangladeshi law, after which data will be securely anonymized or destroyed.
9. AMENDMENTS & GOVERNING LAW🔗
- Unilateral Modification: OTITHEE LIMITED may update this Privacy Policy from time to time to reflect changes to the TeleDoctorBD service, legal requirements, or data processing practices. Where appropriate, users will be notified of material changes through the Platform or other suitable communication channels.
- Jurisdiction: This Policy is governed by, construed, and enforced in accordance with the laws of the People's Republic of Bangladesh. Any legal disputes arising hereunder shall fall under the exclusive jurisdiction of the competent courts situated in Dhaka, Bangladesh.
10. LEGAL CONTACT & NOTICES🔗
All formal legal notices, inquiries regarding data rights, or statutory communications regarding the TeleDoctorBD healthcare service should be directed to:
Legal Owner & Healthcare Service Provider: OTITHEE LIMITED
Healthcare Service: TeleDoctorBD
Attention: Legal Compliance Division
Email: support@otithee.com
Registered Office Address: Police Plaza Concord, Tower-1, (8th & 10th Floor), Plot-02, Road-144, Gulshan, Dhaka-1212
Website:https://teledoctorbd.com
For technical support related to the TeleDoctor Platform, users may also contact Otithee Software Solution Limited, the platform developer and operator acting on behalf of OTITHEE LIMITED.
Company Relationship Disclosure
TeleDoctorBD is owned by OTITHEE LIMITED.
Otithee Software Solution Limited is a separate registered company responsible for the development and operation of the TeleDoctorBD Platform on behalf of OTITHEE LIMITED.
The TeleDoctorBD healthcare service is provided under the ownership and responsibility of OTITHEE LIMITED.