PRIVACY POLICY FOR CONSULTANT DOCTORS & HEALTHCARE PROVIDERS
OPERATIONAL ENTITY: Otithee Software Solution Limited
SERVICE PLATFORM: TeleDoctor Telemedicine Application
JURISDICTION: People's Republic of Bangladesh
EFFECTIVE DATE: August 30, 2026
PREAMBLE & LEGAL CAPACITY🔗
This Privacy Policy for Consultant Doctors ("Doctor Policy") forms an integral, legally binding component of the practitioner agreement between Otithee Software Solution Limited ("Company", "We", "Us") and independent medical practitioners, consultants, and doctors ("Consultant", "Doctor", "You") who register to offer virtual telemedicine consultations via the TeleDoctor application.
This Policy is formulated pursuant to the Cyber Security Act, 2023, the Contract Act, 1872, and the Telemedicine Code of Conduct / Guidelines promulgated by the Bangladesh Medical & Dental Council (BMDC).
By completing your practitioner registration, submitting credentials, toggling your availability status to "Active/Online", or conducting consultations on the Platform, You explicitly consent to the data collection, processing, and verification practices detailed herein.
1. INDEPENDENT CONSULTANT STATUS & FLEXIBLE AVAILABILITY🔗
Independent Contractor Relationship: You acknowledge that your relationship with the Company is strictly that of an independent medical consultant and service provider. Registration on the Platform does not constitute an employer-employee, partnership, or joint venture relationship.
On-Demand Operational Framework: The Platform operates on an autonomous engagement model. You retain sole discretion over when and how long you toggle your application status to "Active/Online" or "Offline" to receive patient consultation requests.
2. PRACTITIONER DATA COLLECTED FOR VERIFICATION & PROFILING🔗
To ensure statutory compliance with BMDC regulations and maintain quality of care, the Company collects and processes the following practitioner data:
Professional Credentials: Full legal name, BMDC registration number, medical qualifications (e.g., MBBS, FCPS, MD), primary specialty, and professional experience history.
Identity Verification Data: National ID (NID), passport details, verified telephone number, official email address, and professional photo.
Administrative & Financial Details: Bank account details, mobile financial service (MFS) accounts, and tax/TIN identifiers required for fee disbursement.
Platform Activity Metadata: Session timestamps, active/offline status logs, total consultation counts, patient ratings, and platform operational metrics.
3. CONSULTATION FEES, PAYMENTS & SETTLEMENT CYCLE🔗
Fee Determination: Consultation fees charged to patients are subject to mutual agreement between You and the Company prior to offering services on the Platform.
Fee Collection & Escrow: Patient consultation fees are collected through the integrated payment gateway (SSLCommerz). The Company securely holds these funds in an administrative escrow account on your behalf until settlement.
Settlement & Withdrawal Cycle: Earnings will be remitted to your designated bank or MFS account upon submission of a payout request. Approved withdrawal requests will be settled within three (3) bank working days.
Financial Security: The Company does not store your sensitive banking PINs, passwords, or MFS credentials. Financial data is processed through secure, encrypted channels.
4. PATIENT DATA PRIVACY & DOCTOR CONFIDENTIALITY OBLIGATIONS🔗
As a Consultant on the TeleDoctor Platform, you are granted temporary, conditional access to Patient Protected Health Information (PHI):
Strict Confidentiality Mandate: You must strictly observe doctor-patient confidentiality as mandated by BMDC guidelines and Bangladeshi law. You are expressly prohibited from taking screenshots, recording audio/video, or copying patient health records accessed through the Platform.
Prohibition of Off-Platform Retention: You shall not export, store, or transmit patient PHI or contact details outside the TeleDoctor secure application environment.
Zero Audio/Video Recording: Consultations are live and synchronous. You are strictly barred from utilizing external software or hardware devices to record, stream, or capture any audio or video portion of a consultation.
5. PROPRIETARY DATA STORAGE & SECURITY🔗
Protected Server Infrastructure: All Doctor profiles, verification documents, and platform logs are stored securely on the Company's protected internal servers using industry-standard encryption protocols (AES 256-bit at rest, TLS/SSL in transit).
Non-Monetization Assurance: The Company shall never sell, rent, trade, or monetize your personal credentials, contact details, or financial records to third-party commercial brokers or advertisers.
6. STATUTORY DISCLOSURE & BMDC COMPLIANCE🔗
BMDC Verification: You grant the Company the right to share your registration details with the Bangladesh Medical & Dental Council (BMDC) or authorized health authorities for professional verification purposes.
Legal Compulsion: The Company reserves the right to disclose Doctor PII or activity logs if compelled to do so by a valid court order, judicial warrant, or statutory directive from law enforcement agencies within the People’s Republic of Bangladesh.
7. ACCOUNT SUSPENSION, DEACTIVATION & RETENTION🔗
Voluntary Deactivation: You may request account deactivation or remove your profile from active availability at any time by contacting practitioner support.
Involuntary Termination: Failure to maintain valid BMDC licensing, breach of patient confidentiality, engagement in unapproved call recording, or violation of this Policy may result in immediate suspension or permanent termination of your practitioner account.
Audit Retention: Following account termination, core credential verification data and transaction logs will be retained only for such duration as required under Bangladeshi tax, audit, and statutory compliance mandates.
8. AMENDMENTS & GOVERNING LAW🔗
Jurisdiction: This Policy is governed by, construed, and enforced in accordance with the laws of the People’s Republic of Bangladesh. Any legal disputes arising hereunder shall fall under the exclusive jurisdiction of the competent courts situated in Dhaka, Bangladesh.
Policy Updates: The Company reserves the right to update this Policy. Continued use of the Platform or toggling your status to "Active/Online" following updates constitutes legally binding acceptance of the revised terms.
9. LEGAL CONTACT🔗
For formal inquiries, credential verification issues, or legal notices, please contact:
Otithee Software Solution Limited
Attention: Practitioner Relations & Legal Division
Email: support@otitheesoftwaresolution.com
Registered Office Address: Police Plaza Concord, Tower-A, Floor #8N, 10E, Plot #02,Road #144, Gulshan-1, Dhaka-1212